General Terms and Conditions
1. General
1.1 The provider of the ticket store for the Building Green trade fair is RM Rudolf Müller Events GmbH, Madeleine-Ruoff-Str. 26a, 82211 Herrsching, Telefon: +49.8152.9988622, E-Mail: info@building-green.de (in the following: „us“).
1.2 These General Terms and Conditions (GTC) apply to all ticket sales by a visitor for the Building Green trade fair. For other contracts with RM Rudolf Müller Events GmbH, other general terms and conditions may apply.
1.3 Deviating general terms and conditions of the customer shall not be recognized unless we expressly agree to their validity in writing.
1.4 We are entitled to make changes and deviations at the trade fair if these are necessary in terms of content, method or organization, in particular to replace exhibitors with other suitable exhibitors if necessary.
2. ordering process
2.1 The customer must be an adult. The customer is obliged to provide correct information when ordering.
2.2 The customer can select tickets by clicking on the “Select” button next to the respective offer. In the next step, the customer can select the number of tickets.
2.3 When the customer clicks the “Order & Pay” button, they submit an application to conclude a contract for the tickets listed in the order summary. Up to this point, the customer can change the selected tickets or cancel the order process. The application can only be submitted if the customer has accepted these contractual terms and conditions by clicking on the “Accept GTC” button and thereby included them in their application.
2.4 We will confirm receipt of the application by e-mail. This confirmation of receipt also constitutes acceptance of the application, so that the contract is concluded by the confirmation of receipt. In the confirmation of receipt, the contract text (consisting of the order, GTC and order confirmation) is sent to the customer by us on a durable medium (contract confirmation). We will not store any further data.
2.5 We are not obliged to accept orders and reserve the right to refuse the order; in this case we will inform the customer immediately. This does not apply if the customer chooses a payment method with which he undertakes to pay in advance. In these cases, the contract is concluded upon successful payment. In these cases, we have the right to withdraw from the contract if fulfillment of the contract is not possible.
2.6 The contract shall be concluded in English.
3. right of withdrawal
3.1 If the customer is a consumer (a natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity), they have a right of withdrawal.
3.2 The following applies to contracts for services:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise the right to cancel, you must inform us (RM Rudolf Müller Events GmbH, Madeleine-Ruoff-Str. 26a, 82211 Herrsching, phone: +49.8152.9988622, e-mail: info@building-green.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
3.3 The right of withdrawal does not apply to contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities if the contract provides for a specific date or period for the provision.
3.4 The following form can be used to declare revocation:
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us).
– to RM Rudolf Müller Events GmbH, Madeleine-Ruoff-Str. 26a, 82211 Herrsching, E-Mail: info@building-green.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
– Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
-Date
(*) Delete as appropriate.
4. terms of delivery
4.1 Delivery times stated by us are calculated from the time of our order confirmation, provided that the purchase price has already been paid.
4.2 If no tickets are available for the event selected by the customer at the time of the customer’s order, we shall inform the customer of this immediately in the order confirmation. If the tickets are permanently no longer available, we will refrain from issuing a declaration of acceptance. A contract is not concluded in this case.
4.3 The tickets will be sent to the customer by e-mail immediately and on the same day after the order confirmation.
5. terms of payment
5.1 All prices stated on our website include the applicable statutory value added tax.
5.2 The price quoted includes participation in the Building Green trade fair to the extent specified on the website. Travel and accommodation are not included in the price.
5.3 The customer can make payment by credit card.
5.4 Payment of the purchase price is due immediately upon conclusion of the contract.
5.5 The customer shall be in default – even without a reminder – at the latest if he does not pay within 30 days of the due date and receipt of an invoice and he has been specifically informed of this consequence in the invoice.
6 Warranty and liability
6.1 The statutory warranty rights apply.
6.2 Our liability for intent or gross negligence, for culpable injury to life, limb or health (personal injury), for the absence of warranted characteristics, under a guarantee or under the Product Liability Act is always unlimited.
6.3 With the exception of personal injury, we shall only be liable for slight negligence in the event of a breach of cardinal obligations (obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely) and liability shall then be limited to damages typical for the contract and foreseeable at the time of conclusion of the contract.
6.4 The above limitation of liability shall also apply in favor of our executive bodies, employees and agents.
7. final provisions
7.1 The contract is subject to German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a natural person and has concluded the contract for a purpose that cannot be attributed to his professional or commercial activity, this shall not result in the customer losing the protection of the statutory provisions of the country of his habitual residence, which may not be derogated from by contract.
7.2 The exclusive place of jurisdiction is the registered office of RM Rudolf Müller Events GmbH if the Customer is a merchant, a legal entity under public law or a special fund under public law or has no general place of jurisdiction in Germany or has moved its domicile or usual place of residence abroad after conclusion of the contract or its domicile or usual place of residence is not known at the time the action is brought.
7.1 We are not legally obliged to participate in dispute resolution proceedings before a consumer arbitration board and are generally not prepared to do so.
General Terms and Conditions, RM Rudolf Müller Events GmbH, July 2023